English Original
A Dell customer called technical support, complaining that he couldn't fax anything from his computer. After 40 minutes of troubleshooting, the technician discovered the man was attempting to fax a physical sheet of paper by holding it up to his monitor screen and pressing the "send" key.
Another customer contacted Compaq tech support, reporting that her brand-new computer wouldn't work. She explained that she had unpacked it, plugged it in, and then waited for 20 minutes for something to happen. When the technician asked what occurred when she pressed the power switch, she replied, "What power switch?"
中文翻译
一位戴尔客户致电技术支持，抱怨他无法用电脑传真任何文件。经过40分钟的故障排查，技术人员发现，这位客户正试图传真一张实体纸——他的方法是把纸举到显示器屏幕前，然后按下“发送”键。
另一位客户联系康柏技术支持，报告她崭新的电脑无法工作。她解释说，她拆开包装，插上电源，然后等了20分钟，期待有事情发生。当技术人员问她按下电源开关时发生了什么，她反问道：“什么电源开关？”