English Original
When a customer requests service, I happily assist them if I can. If not, I always say:
"I am the aquatics receptionist. Please wait a moment while I find an expert staff member to help you."
You can often hear me calling for staff around the aquatics and pets areas.
Sometimes, when no staff is immediately available, I go to the manager's office to request assistance. I move quickly because I don't want customers to wait long, striving to provide service as fast as possible. When I find a staff member, I introduce them to the customer:
"His English is better than mine; it would be better for him to assist you." Or, "He is an expert who knows all the wrinkles (tricks of the trade). You can ask any question and get the right answer from him."
Customers are always happy and thank me profusely.
Answering the telephone is a crucial part of customer service. Calls normally come from the information desk, tills, customers, and others, mostly inquiring about prices, seeking advice, or looking for specific staff. Initially, if I was near the phone, I would answer it. After a few times, I became hesitant because I couldn't completely understand what the caller was saying.
Once, a call came from a till asking for a price I didn't know. I went to the till, took the goods, and found the price on the shelf.
After that, when the phone rang, I always called another staff member to answer it. Sometimes, while it was ringing, I would say,
"Hello! Aquatics, I'm Jinglebell. How may I help you?" But I wouldn't pick up the receiver, staying several yards away from the phone!
中文翻译
当顾客要求服务时，如果我能做到，我会愉快地帮助他们。如果不行，我总是说：
"我是水上运动接待员。请稍等，我去找一位专家员工来为您服务。"
在水上运动和宠物区域附近，你经常能听到我呼叫员工。
有时，当周围没有员工时，我会去经理办公室请求协助。我行动迅速，因为我不想让顾客久等，努力尽快提供服务。当我找到员工时，我会向顾客介绍他们：
"他的英语比我好；让他为您服务会更好。" 或者，"他是专家，熟知所有的门道。您可以问他任何问题，都能得到正确答案。"
顾客总是很高兴，并对我表示感谢。
接听电话是客户服务中至关重要的一环。电话通常来自问讯处、收银台、顾客和其他地方，大多是询问价格、寻求建议或寻找特定员工。起初，如果我在电话附近，我会接听。几次之后，我变得犹豫了，因为我无法完全理解来电者在说什么。
有一次，收银台打来电话询问一个我不知道的价格。我走到收银台，拿起商品，在货架上找到了价格。
从那以后，电话响起时，我总是叫其他员工来接听。有时，电话响着，我会说：
"您好！水上运动部，我是Jinglebell。有什么可以帮您？" 但我并不拿起听筒，而是站在离电话几码远的地方！