There I was, my first day on the job as a receptionist, handling one phone call after another like an old pro, when an employee stopped by my desk.
"Have you ever done this before?" she asked.
"No," I said.
"Thought not. You just told that caller, 'The person you want is on vacation. Would you care to hold?'"
那是我第一天上班，担任前台接待员。我像一个经验丰富的老手一样，一个接一个地处理着电话。这时，一位员工走到我的桌前。
“你以前做过这个工作吗？”她问道。
“没有，”我说。
“我就知道没有。你刚才对那位来电者说，‘您要找的人正在休假。您要等一会吗？’”
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